Morgan Jones Estates & Lettings
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Switch Letting Agent in Wales

Frustrated with poor communication, slow responses, or fees that keep creeping up? Switching agents is easier than you think—and we handle the entire transition.

Get a Quote Call 01792 651311

Sound familiar?

You've left messages that don't get returned. When something breaks, it takes weeks to get sorted. You're not sure what you're actually paying for anymore—the fees have crept up but the service hasn't improved.

Or maybe the agent was fine at first, but things have slipped. Different staff every time you call. Nobody seems to know your property. You're starting to wonder if they'd even notice if your contract holder stopped paying.

The worst part? You feel stuck. Switching agents sounds like hassle—documents to chase, your contract holder to notify, the risk of something falling through the cracks during handover.

Here's the thing: switching is straightforward when your new agent handles it properly. And we do.

How switching works

1

You give notice to your current agent

Check your management agreement for the notice period—typically 30 days to 3 months. If you're not sure, send us your contract and we'll tell you exactly what's required.

2

We coordinate the handover

We contact your current agent directly. We arrange collection of keys, the occupation contract, inventory, safety certificates, and deposit protection details. You don't have to chase anything.

3

We write to your contract holder

We introduce ourselves, explain the change in management, provide our contact details, and confirm where rent should be paid from the handover date. Professional, reassuring, seamless.

4

Management begins

From the handover date, we're fully responsible. Rent collection, maintenance, compliance, contract holder queries—all handled. You get your first statement at the end of the month.

What your current agent should provide

Essential documents

  • • Occupation contract (signed copy)
  • • Inventory and check-in report
  • • Deposit protection certificate
  • • Prescribed information confirmation

Safety certificates

  • • Gas Safety Certificate (CP12)
  • • Electrical Installation Condition Report
  • • Energy Performance Certificate
  • • Any HMO licence documentation

Practical items

  • • All keys (property, communal, meter cupboard)
  • • Alarm codes and access information
  • • Appliance manuals and warranties
  • • Contractor contact details

Financial information

  • • Current rent amount and payment date
  • • Any rent arrears or credits
  • • Outstanding maintenance invoices
  • • Deposit amount and scheme details

Don't worry if your current agent is slow to provide these—we know how to chase them, and we can obtain some documents directly from official sources if necessary.

Why landlords switch to us

We answer the phone

Real people who know your property. No call centres, no chatbots, no waiting days for a response.

Wales compliance experts

Fully licensed with Rent Smart Wales. We understand Welsh regulations and keep your property compliant.

No lock-in contracts

Rolling agreements with reasonable notice periods. If we don't deliver, you can leave. That's how it should be.

Common questions about switching

How long does it take to switch letting agents?
Most switches complete within two to four weeks. The main variable is your current agent's notice period—typically 30 days to 3 months depending on your contract. We start the handover process as soon as you give notice.
Will switching disrupt my contract holder?
No. The occupation contract continues unchanged. We write to your contract holder explaining the change, provide our contact details, and reassure them of continuity. They simply have a new point of contact for rent payments and queries.
What documents do I need from my current agent?
Your current agent should hand over: the occupation contract, inventory and check-in report, deposit protection certificate and prescribed information, gas safety certificate, EICR, EPC, keys, and any correspondence. We chase these if they're slow to provide them.
What happens to the deposit when I switch?
The deposit stays protected in the same scheme. We update the scheme records to show we're now the managing agent. No money needs to move, and the contract holder's protection continues uninterrupted.
Can I switch mid-contract?
Yes. You can switch agents at any point during an occupation contract. The contract holder's rights and the terms of their contract remain exactly the same—only the managing agent changes.
What if my current agent won't cooperate with the handover?
This is rare, but we handle it. We have processes for obtaining documents directly (gas certificates from Gas Safe, deposit details from schemes) and can arrange new keys if necessary. Difficult handovers just take slightly longer.
Do I need to tell Rent Smart Wales?
No. Your landlord registration stays the same. If you were using your previous agent's licence for management activities, our licence now covers those activities instead. You don't need to do anything with Rent Smart Wales.
What notice period does my current agent need?
Check your management agreement—notice periods typically range from 30 days to 3 months. Some agents have tie-in periods that must expire first. We can review your contract and advise on the fastest route to switching.
Will there be a gap in rent collection?
No. We coordinate the handover so rent collection continues seamlessly. We agree a specific date with your current agent when responsibility transfers to us, ensuring your contract holder knows exactly where to pay from that date.
What if I have multiple properties with different agents?
We can consolidate everything under one management. Many landlords prefer having all properties with one agent for simpler accounting and consistent service. We handle each handover separately but coordinate the timing to suit you.
Are there any fees for switching to you?
No switch fees. Our standard management fees apply from the handover date. We don't charge setup fees for properties with existing contract holders—you're not paying twice for work already done.
What if I'm unhappy with you after switching?
We work on rolling contracts with reasonable notice periods. If we don't deliver, you can leave. We'd rather earn your business month by month than lock you into a contract you can't escape.

Ready to switch?

Get a quote to see our fees, or call us to discuss your situation. We'll explain exactly what's involved and handle the transition from there.

Get a Quote Call 01792 651311

Regulated & Protected

Rent Smart Wales Registered Welsh Regulation Compliant
The Property Ombudsman Member Ombudsman Member
Deposit Protection Service Deposits Protected
Client Money Protect Client Funds Insured