Privacy Policy

Who we are

Morgan Jones Estates and Lettings Ltd (company number 08338795, Mount Pleasant Business Centre, Mount Pleasant, Swansea SA1 6ED) is the controller of the personal data described in this notice for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You can contact us about this notice at info@morganjonesproperty.co.uk or at the address above.

The personal data we use

We use personal data about the people we deal with in the course of our lettings, property management and estate agency business, including landlords, property owners, applicants, contract-holders, guarantors, buyers, sellers, contractors and people who contact us. Depending on our relationship with you, this may include identity and contact details, identity and anti-money-laundering verification, financial and payment information, referencing information, property and tenancy information, records of our communications with you, and information about how you use our website.

Where it comes from

Most personal data comes from you directly. We also receive it from third parties, such as referencing and credit reference agencies, guarantors, landlords, agents, contractors, enquiry and comparison websites and social media lead forms, and from publicly available sources, such as Companies House and public registers of property and landlords.

Why we use it and our lawful basis

• Contract: to provide the services you ask for, or to take steps you ask for before a contract.
• Legal obligation: to meet our legal and regulatory duties, including anti-money-laundering checks, deposit protection, Rent Smart Wales requirements and record keeping.
• Legitimate interests: to run and improve our business, to prevent fraud, to manage our relationships with clients and suppliers, and to tell landlords and property owners about our services. We use these interests only where they are not overridden by your interests and rights.
• Consent: where we ask for it, for example for some marketing. You can withdraw consent at any time, without affecting processing carried out before you withdraw it.

Some information is required by law (for example for anti-money-laundering checks) or to enter into a contract with us; if you do not provide it, we may not be able to act for you.

Marketing

We may write to landlords and property owners by post about our services, using contact details from public registers. Each letter carries a reference, and if the code or web address on a letter is used, we record that it was used and when. Each letter gives a web address with more detail about how we use this information. We do not sell personal data, and we do not pass it to third parties for their own marketing.

Your right to object: you can object at any time, free of charge, to the use of your personal data for direct marketing, and we will stop. Contact info@morganjonesproperty.co.uk, call 01792 651311 or write to us, quoting any reference you have. We keep a minimal record so that we do not contact you again. You can also object, on grounds relating to your situation, to any use of your data based on our legitimate interests.

Who we share it with

We share personal data only as needed with: service providers who act for us (for example IT, hosting, email, printing and postal, referencing, payment and deposit protection services); contractors, landlords, contract-holders and other parties to a property transaction, where needed to provide our services; professional advisers; and regulators, courts and public authorities where the law requires.

Some of our service providers are based outside the UK. Where personal data leaves the UK, we rely on the safeguards UK data protection law requires, such as adequacy regulations, the UK-US data bridge or approved contract clauses. You can ask us for a copy of the safeguards we rely on.

How long we keep it

We keep personal data only for as long as we need it for the purposes above, and after that for as long as the law requires or as needed to deal with legal claims and complaints. Records of marketing letters are kept for up to two years after our last letter, and records of codes on our letters for up to 12 months, except our do-not-contact record, which we keep for as long as needed to respect your objection.

Our website and cookies

Our website records technical information such as your IP address, browser type and the pages you visit, and our hosting provider keeps short-term security logs. We use Google Analytics to measure how the site is used and Google Ads services to measure our advertising. These cookies are active unless you turn them off: you can change this at any time through "Manage Preferences" on the cookie notice, or in your browser settings. Some pages, such as the personal pages linked from our letters, use no cookies, analytics or advertising tools.

Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Your rights

You have the right to access your personal data, to have it corrected, to have it erased, to restrict or object to its use, to data portability, and to withdraw consent where we rely on consent. Some rights apply only in certain circumstances. There is normally no charge. To use any of these rights, contact info@morganjonesproperty.co.uk or write to Mr Jonathan Chan at the address above.

Complaints

If you have a concern about how we use your personal data, please contact us first at info@morganjonesproperty.co.uk or at the address above. We will acknowledge your complaint within 30 days and tell you the outcome. You can also complain to the Information Commission (ICO): www.ico.org.uk or 0303 123 1113.

Changes to this notice

We may update this notice from time to time. The date below shows when it was last changed.

Last updated: October 2026