Rent Collection Services

Dreading the monthly rent chase?

There's nothing quite like that sinking feeling when rent day passes and your bank account is still empty. Then comes the awkward text. The unreturned call. The excuse that sounds reasonable but leaves you wondering if you'll ever see the money.

Most landlords hate chasing rent. It turns a straightforward investment into a source of stress. You didn't buy a property to have uncomfortable conversations about money—but here you are, feeling like a debt collector rather than a property owner.

Our rent collection service takes that burden off your hands. We collect the rent, chase arrears when necessary, and handle the difficult conversations so you don't have to.

What rent collection includes

Rent collection sits between tenant-find and full management. We find and vet your contract holders (tenants), set up the occupation contract, then continue collecting rent monthly. You handle maintenance and day-to-day property issues yourself, but you're not chasing money.

Everything in tenant-find, plus...

Rent collection includes everything from our tenant-find service: marketing, viewings, comprehensive referencing, occupation contract preparation, and deposit protection. But it doesn't stop when your contract holder moves in.

Monthly rent collection

We collect rent directly from your contract holder each month. No more watching your bank account on rent day. No more polite texts asking if everything's okay. The rent goes to us first, then we transfer it to you within 5 working days along with a clear statement of what's been paid.

Arrears management

If rent doesn't arrive on time, we act immediately. Our structured arrears process includes automated reminders before rent is due, prompt follow-up calls when payment is late, formal written notices when required, regular updates so you know exactly what's happening, and escalation advice if the situation becomes serious.

We don't let arrears accumulate quietly for weeks before mentioning them. Early intervention prevents small problems from becoming large debts. Most payment issues are resolved within days when handled professionally.

Monthly statements

Each month you receive a detailed statement showing rent received, any arrears outstanding, and a complete payment history — everything you need to see exactly where your income stands, with nothing held back.

Compliance reminders

We track key compliance deadlines and remind you when gas safety certificates, EPC renewals, and other requirements are approaching. You're still responsible for arranging these (that's part of full management), but we make sure they don't slip through the cracks.

Renewal management

When your contract holder's occupation contract approaches renewal, we handle the paperwork. We'll contact them, confirm their intentions, prepare renewal documentation, and keep you informed throughout. This prevents gaps in income and ensures continuous compliance.

Landlord portal access

You get access to our online portal where you can view statements, documents, and payment history anytime. Everything in one place—no digging through emails or filing cabinets.

What you handle yourself

With rent collection, you're responsible for maintenance and repairs (responding to contract holder requests, arranging contractors, managing costs), property inspections, contract holder queries not related to rent, day-to-day communication with your contract holder, and arranging compliance certificates and safety checks.

This works well if you're local, responsive, and comfortable dealing with these issues. If you'd rather have someone else handle everything, our full management service covers it all.

Why landlords choose rent collection

Rent collection appeals to landlords who want to stay hands-on with their property but don't want to be debt collectors. Common reasons include being local and able to respond to maintenance quickly, having good relationships with contractors already, preferring direct communication with contract holders about property matters, but absolutely not wanting to chase rent or have awkward money conversations.

Many landlords who handle their own properties find that rent collection is the single most valuable service they can outsource. The time and stress saved on arrears management alone often justifies the cost.

Service comparison: what's different

See our full fee breakdown →

Our arrears process in detail

Most landlords don't have a systematic approach to arrears—they hope for the best and panic when things go wrong. We handle rent collection differently.

Before rent is due: Automated reminders go to contract holders 3 days before payment is expected. This catches genuine forgetfulness before it becomes a problem.

Day 1-3 late: Phone call to the contract holder to understand the situation. Is this a temporary issue? A bank problem? A pattern starting? Early contact prevents escalation.

Day 4-7 late: Formal written notice, continued phone contact, and a clear repayment expectation. We're professional but firm. Most issues resolve at this stage.

Day 7+ late: If arrears continue, we advise you on next steps. This might include formal Section 173 notices under the Renting Homes (Wales) Act, payment plans, or in serious cases, guidance on the eviction process. We keep you informed at every stage.

We only charge on money that's actually landed in your account. A contract holder falling behind costs you the rent, not a fee on top of it — which keeps us just as motivated to sort it as you are.

Welsh compliance considerations

With rent collection, you're still responsible for most compliance obligations—but we remind you when deadlines approach. Key requirements include Rent Smart Wales registration and licence (if self-managing property aspects), gas safety certificates (annual), electrical installation reports (every 5 years), valid EPC, working smoke and carbon monoxide alarms, and fitness for human habitation standards.

If keeping track of Welsh landlord regulations feels overwhelming, our full management service handles all compliance for you.

Pricing

Rent collection is charged as a percentage of rent collected monthly. View our fee structure →

There are no setup or joining fees — switching to us costs nothing — no hidden charges, and no payment during void periods. You only pay when rent is collected.

Areas we cover

We provide rent collection services across South Wales including Swansea, Neath Port Talbot, Llanelli, Cardiff, Bridgend, Carmarthenshire, and surrounding areas.

Upgrading to full management

Many landlords start with rent collection and later upgrade to full management. Common triggers include a difficult maintenance situation, realising how much time property management actually takes, or simply wanting to step back as other commitments grow.

Upgrading is straightforward—no re-setup fees or complications. We simply take over the additional responsibilities. If your circumstances change, we adapt with you — see our full landlord services overview for how the tiers compare.